We’ve just rolled out a powerful enhancement to how tag score decreases are calculated for customers that use lead limits.
When agents hit their lead limit, Bluebird doesn’t just shut things down. Instead, we keep things fair by adjusting how new leads are scored—prioritizing those who are under or just slightly over their limit, and slowing things down for those who’ve gone way past. This keeps lead distribution balanced and smart.
How do we do this?
A customizable variable will help control how many leads agents can go over their limits.
Now, when users exceed their weekly or monthly limits, the score reduction is proportional to how far they’ve gone over.
What this means:
- Minor overages result in smaller score drops
- Larger overages lead to bigger adjustments
- More accurate, fair, and dynamic scoring
This update ensures the best agents are handling leads while limiting users who go over their lead limits.
It’s all about better data—and better decisions.
